Shipping
Thanks for shopping with fafreesebike.com. International shipping might experience delay due to covid-19. To keep track of your order, contact fafreesebike.com (support@fafreesebike.com) so we can provide you the order’s tracking number.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 2-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- The shipping date for PRE-ORDER is specificated on the product page.
Shipping Cost
All ebikes and accessories sold on fafreesebike.com are free of shipping, taxes and duties.
Shipping area and time
Total Delivery Time = Processing Time + Delivery Time(depending on your location)
| Product | Warehouse | Destination | Delivery Time | Courier | Remarks |
| Ebikes | Poland | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvian, Netherlands, Portugal, Poland, Romania, Spain, Slovakia, Slovenia, Sweden | 3-10 days | DPD/DHL/GLS | Outlying islands or some remote area cannot be delivered. See below for zip codes for non-delivery areas. |
| Accessories | China | 10-20 days | 4PX |
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours on working days.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@fafreesebike.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Contact us
Email: support@tourwheel.bike
